Warranty Details​
Hardscape Warranty
2 year repair warranty on installed retaining walls and paver patios!
We will repair any retaining wall or paver patio that fails within 2 years from the date of installation.
A failed retaining wall or patio includes those that exhibit:
- structural damage
- tilting or leaning
- significant widening of joints caused by hydrostatic pressure
- An obvious sinking or shifting from failure of prepared base
A failed retaining wall or patio does not include the following, and thus is not covered under warranty:
- chips or cracks in concrete units that appear post-installation
- damage caused by collision from a vehicle, person, or another heavy object
- theft
- abuse caused by humans or animals
- any significant act of God such as a tornado, flood, earthquake, etc.
In order for a warranty repair to be valid, you must submit the warranty request using the form below of damage within 2 years, beginning at the date of project completion.
Unless otherwise specified, we complete all of our hardscape warranty requests as quickly as possible after receipt. These repairs are typically added to our normal project queue, but placed at a high priority since you are already a valued customer! However, we typically have at least a several week backlog so we have to be conscious of all our commitments.
* Please note: Replacement materials may be slightly different color, texture, or finish than the originally installed materials. This is entirely dependent on the manufacturer’s consistency standards and we cannot be held responsible for these discrepancies.
Plant Warranty
Replacement Warranty on Plant, Shrub and Tree Projects
Our plant warranty includes the following:
- A one-time replacement of any perennial, shrub, or tree that completely dies within six (6) months from the date of installation for individual projects.
-  A two-year warranty with the purchase of a Gold or Platinum Maintenance Package.
- An unlimited warranty for the purchase of a Pinnacle Maintenance Package.
- For our individual projects, we only schedule one trip per property for replacements, at which time we will replace any qualifying plant.
- When we complete a warranty replacement at your property, this fulfills all obligations of warranty coverage by the Contractor despite the chance that any additional plants would die after the scheduled replacement but prior to the end of the six (6) months coverage period.
- Â A warranty request will not be honored if there are clear signs of Customer neglect or theft.
- A dead plant is one that shows no signs of life or new growth potential. Plants that show signs of stress but still have green or healthy growth are not considered dead and are therefore not covered by warranty replacement.
- This warranty does not cover any plant material that dies as a result of any of the following:
- A significant act of God such as tornado, flood, earthquake, etc.
- Eaten or destroyed by animals including, but not limited to: rabbits, deer, dogs, cats, birds, or any other wild or domesticated animal.
- The Warranty for the Agreement is only valid if payment is received in full on acceptance of the work.
- Plant Availability: If exact type and quantities of replacement plant material are not readily available from local distributors at the time needed for replacement, the Contractor reserves the right to suggest similar substitutions (based on availability) and work with Customer for approval.
- The Contractor reserves the right to completely fulfill a warranty obligation by offering the Customer a refund equal to the material cost of any dead plant material that is approved for replacement.
- This Warranty obligation does not provide coverage for any plant material that has been transplanted on site.
- The Customer agrees not to apply ANY product including, but not limited to, weed killer, weed control, weed preemergent,fertilizer, pest or insect control, anti-desiccant, or any other spray or granular product unless otherwise approved by Contractor prior to application. Any such application will void the terms of this Warranty.
- The Customer agrees to adequately water all trees, shrubs, and perennials during the entire six (6)- month warranty period according to the WATERING INSTRUCTIONS provided by the Contractor. These instructions are available to view at www.elevate-outdoor.com/watering-instructions. Any such failure to adequately hydrate any plant material will void the terms of this Warranty.
