Frequently Asked Questions

Commercial

Can you match my landscape design to my brand?

Definitely. For commercial properties, we take time to understand your brand’s identity, customer experience goals, and site usage. From plant palettes that reflect your color scheme to hardscape layouts that support traffic flow and safety, we align every detail to your business objectives and brand standards.

Let’s bring your brand to life—contact us to start your custom landscape design.

Do you offer services outside your local area?

Yes! We have dedicated travel crews for commercial installations, and we work nationwide. Contact us for any questions you might have or request a quote on your next project!

Can you support multiple locations or franchise builds at the same time?

Yes. Elevate Outdoor is built to scale with you. We regularly partner with commercial franchises to deliver consistent, on-brand landscapes across multiple sites, often simultaneously. Our dedicated commercial crews, project managers, and tight processes ensure timelines are met and brand standards are upheld at every location. Learn more about our commercial landscaping and construction here.

Design

Do you charge for outdoor design?

Yes. We employ full-time designers who are trained in Landscape Architecture and Horticulture, and experienced in the field and in drafting landscape plans. This unique experience allows us to deliver plans that not only look great on paper but that transition easily into a functional installation.

Our initial consultation is free of charge, and we’ll give you a design proposal for your specific project. Learn more about our design pricing tiers here.

Can you help me design around specific challenges, like drainage or privacy?

Absolutely. Our design process begins with a deep dive into your space and your goals, including challenges like drainage, privacy, slope, or utility access. We specialize in solutions that are both functional and beautiful, using grading, strategic plantings, and hardscape features to solve problems while enhancing your property’s aesthetic.

Request a design quote today!

Do you offer 3D renderings or visual previews before construction begins?

Yes! Our white-glove design experience often includes detailed 3D renderings or visual plans. These help bring your vision to life and give you full confidence in the layout, materials, and flow of your space before any construction begins. It’s all about making the process collaborative, exciting, and stress-free. Bring your design to life – get a quote

Another company offered me outdoor design for free. Why do you charge for landscape design?

While some companies offer free designs, Elevate Outdoor believes in providing comprehensive, customized landscape plans that reflect your unique vision and the specific characteristics of your property. Our design process involves detailed consultations, site assessments, and professional planning to ensure the final result exceeds your expectations. Learn more about our design process here.

Our Process

Can I complete my project in phases?

Absolutely. We work with homeowners on a regular basis to create phasing plans for their projects. We will phase a project to meet the clients’ initial budget goals, while maintaining a cohesive design that can be flawlessly completed in 2 stages or 10, based on your specific needs. Get your custom quote here.

How long does a typical project take from consultation to completion?

Every project is unique, but most follow a similar timeline:

Consultation + Site Visit: 1–2 weeks
Design Phase (including revisions): 2–4 weeks
Scheduling + Permitting: 1–3 weeks (as needed)
Installation:
- Timelines vary depending on project scope and complexity
- Our large, experienced crew works efficiently to stay on schedule
- We commit to completing the work according to the agreed project plan
- Any changes are communicated proactively and discussed in advance—no surprises

We’ll provide a timeline for your project during the proposal stage, and once we commit to a date, we follow through. Request a consultation today!

Do you provide financing for project installations?

Yes, we work with third-party, accredited institutions to offer same-as-cash and low-interest financing plans.

Please ask your Account Manager or Salesperson about financing your next project! Contact us for any questions you might have or request a quote on your next project!

Do you handle permits or HOA approvals for landscaping projects?

Yes, when required, we can coordinate with municipalities and HOAs to handle submissions and ensure compliance. If you have a neighborhood guideline or permitting concern, just let us know. Our team is experienced in navigating these requirements and will help make the process seamless. Learn more about our landscaping services or request a quote today.

Do you provide a warranty on installations?

Yes! Unless otherwise discussed, we cover all plants, trees, shrubs, and perennials for one year. We want to help protect your investment and set your landscape and gardens up for success for many years to come!

We also provide a two-year repair warranty on all hardscape projects, including walls, patios, edging, fire features, and more.

For more information on our warranty terms, visit our page on Warranty Details.

Do you install swimming pools?

Yes! Through our expert partners at Elevate Pools, we bring your dream backyard oasis to life. From concept to completion, we guide the entire process, combining our design-build expertise with their specialized craftsmanship to ensure a polished, high-quality pool installation. The result? A seamless, stress-free experience and a space that’s ready for unforgettable moments. Dive in to your pool project today!

How much does an inground pool cost?

Inground pool installation costs can range from $75,000 to $250,000 or more, depending on factors like pool size, materials (vinyl, fiberglass, or concrete), and additional features such as lighting or heating. Explore our inground pool design guide to learn more.

Can you install a pool on a hillside or slope?

Yes, installing a pool on a hillside or slope is possible with proper planning and engineering. Techniques like terracing, retaining walls, and custom pool designs can address elevation changes and create a stunning, functional pool area. Consult with our experts to design the perfect pool for your landscape.

Landscaping

When is the best time to install plants?

We install trees and large shrubs year-round, unless the ground is covered in snow or too frozen to dig. Yes, trees will do great when planted in the winter! For most shrubs and perennials, we focus on installing between March and November for the best results. Annuals are planted starting after Mother’s Day, once the risk of frost has passed. We warranty your plants for an entire year, so they are covered, despite the exact date of planting! Get a custom quote for your landscaping today.

What perennials do best in the Adirondack region?

In the Adirondack region, these perennials thrive:

Bee Balm (Monarda): Attracts hummingbirds and butterflies.
Astilbe: Prefers moist, shaded areas.
Lupine: Adds vertical interest and color.
Columbine: Delicate flowers suitable for woodland gardens.
Trillium: Native wildflower for shaded spots.

Get started on your dream garden today– get your free quote here.

How much should I expect to pay for landscaping?

The cost of landscaping is difficult to generalize without site-specific information and an understanding of the specific vision for your home. However, Realtors published an article that states that a homeowner can expect to spend between 10-12% of the cost of their home on plants and garden beds. We have found that for many projects, this is a fairly accurate projection; however, many projects are above or below that average based on the homeowner’s objectives, specific site requirements, and finished material selections. Reach out to our team for a custom quote!

Can you help with erosion or slope issues in my yard?

Absolutely. Sloped properties and erosion-prone areas are common challenges we address. Our team can implement retaining walls, grading solutions, or deep-rooted plantings that stabilize the soil while enhancing your landscape design. Learn more about our landscaping services here.

Is it cheaper to lay sod or seed?

Seeding is typically more cost-effective upfront, but it takes time, care, and the right conditions to establish. Sod is more expensive initially, but offers an instant lawn with immediate curb appeal and erosion control. We’ll help you choose the best option for your property based on your timeline, soil prep, and maintenance expectations. Either way, we’re here to make it beautiful and long-lasting. Contact us to get a professional’s recommendation.

What trees are best to plant?

Selecting the right trees depends on your goals:

Low Maintenance: Consider native species like Eastern Redbud or River Birch, which are well-adapted to local conditions and require minimal care.
Flowering: Trees like Flowering Dogwood or Serviceberry offer beautiful blooms and seasonal interest.
Fruit-Bearing: Pawpaw and Persimmon trees provide edible fruits and attract wildlife.

It’s advisable to avoid invasive species such as the Bradford Pear, which can cause ecological issues. Get in touch with our experts for personalized recommendations.

What perennials do best in the Midwest?

For Midwest gardens, consider these hardy perennials:

Coneflower (Echinacea): Drought-tolerant and attracts pollinators.
Daylilies: Low maintenance with vibrant blooms.
Hostas: Ideal for shaded areas.
Black-eyed Susan: Bright, long-lasting flowers.
Sedum: Great for ground cover and rock gardens.

Plan your perennial garden with us, start your quote today!

Hardscaping

Do you install outdoor lighting or water features?

Yes! We install a range of premium outdoor enhancements, including:

Low-voltage landscape lighting
Architectural and safety lighting
Water features like fountains, waterfalls, and pondless systems

We design these elements to complement your outdoor space, enhance evening enjoyment, and add a signature wow factor. Explore our outdoor living enhancements.

What materials do you recommend for patios or walkways, and how do I choose between them?

We’ll help guide you through material selection based on your design goals, budget, and maintenance preferences. Common options include:

Concrete pavers – durable and versatile, available in many colors and patterns
Natural stone – a timeless, high-end look with organic variation in tone and texture
Porcelain or large-format slabs – great for sleek, modern outdoor spaces

We’ll walk you through samples and visuals so you can feel confident in what best fits your space and lifestyle. Learn more about concrete pavers for your patio here.

Do you handle the gas, electrical, and plumbing connections for outdoor kitchens or fire features?

Yes—we manage all aspects of utility coordination for your outdoor space. Whether your fire feature requires a gas line, your kitchen needs power for appliances and lighting, or you’re installing a sink that needs water and drainage, our team handles it. We coordinate with licensed professionals when needed to ensure everything is built to code and fully functional from day one, no surprises, just turnkey execution. Learn more about our hardscaping solutions and request a consultation today!

How much does a paver patio cost?

Concrete pavers typically run $30 or more per sq ft installed. While natural stone pavers cost $40–$50 per sq ft installed, offering a premium, rustic aesthetic. We recommend concrete pavers as the most affordable and durable for cold climates, while natural stone delivers a higher-end look—and cost. Learn more in our paver patio cost blog.

How much does an outdoor kitchen cost?

Outdoor kitchen prices can vary widely based on features and materials. On average, most outdoor kitchens cost between $20,000 and $40,000. Basic modular kits start around $10,000, while high-end, fully customized “gourmet” setups can range from $40,000 to $70,000 or more.

The final cost depends largely on the number of amenities, type of materials, size, and location of the kitchen. Explore our outdoor kitchen designs for inspiration and start your quote today!

How much do retaining walls cost to install?

Retaining wall installation costs typically range from $50-80 per square foot. The final price depends on factors like wall height, materials (stone, concrete), and site conditions. Learn more about designing a retaining wall that fits your needs.

Does a pool add value to my home?

Installing a swimming pool can increase your home’s value, especially when it’s well-integrated into the landscape and suits the local market. A professionally designed pool area can enhance curb appeal and provide a desirable feature for potential buyers. Explore our pool design services here.

Does a retaining wall add value to my home?

This will depend on your specific property, but often, a well-constructed retaining wall not only addresses functional needs like erosion control but also enhances the aesthetic appeal of your property. It can create usable outdoor spaces and contribute to the overall landscape design, potentially increasing property value. Explore retaining wall options for your landscape.

Maintenance

Do you offer seasonal cleanups, and what’s included in those services?

Yes! Our seasonal cleanups are designed to refresh your landscape and prep your lawn and beds for the season ahead. These visits typically include:

Removing leaves, sticks, and debris from lawn and beds
Trimming back perennials and shrubs as needed
Re-edging landscape beds
Mulch top-dressing (if selected)
Lawn mowing and detailing around hardscape edges

Spring and fall cleanups are the most popular, but we can also tailor these visits based on your property’s needs or storm-related debris. Contact us for a seasonal cleanup.

What’s included in your lawn care health programs?

We offer comprehensive outdoor maintenance programs that go well beyond mowing. Depending on your property’s needs, we offer:

Fertilization (custom-blended for your grass type)
Weed control (pre- and post-emergent treatments)
Soil testing and pH balancing
Aeration and overseeding
Disease and insect monitoring

We’ll assess your lawn’s current condition and recommend a personalized program to help it thrive year-round with minimal effort on your part. Learn more about what’s included in our full outdoor maintenance plans.

How do I care for my plants after they are installed by Elevate?

There’s typically not a lot of maintenance in the first year or two after plants are installed. The above ground growth is minimal as the plants are trying to get root establishment as vigorously as possible.

Most plants require at least a light pruning each year (spring and fall are best) and it may be necessary to remove some dead wood or dormant material after the winter season.

The most important thing you can do to care for your plants is adhere to a strict watering plan, especially within the first year after installation. Learn more about how to water your plants here.